As the golden afternoon sun began to dip over the tranquil waters of Teluk Nare, we eagerly awaited the arrival of our guests from Japan: Masatsugu Sawaki, Masanori Kaneko, Momoe Sato, and Saki Soma. Their journey to the Gili Islands was not just another transfer—it was a story of seamless planning, warm communication, and the promise of adventure. From the very first WhatsApp message, we knew this would be a special experience, both for our team and for our guests. Their excitement was palpable, and our mission was clear: to ensure their private speedboat journey from Lombok to Gili Trawangan was as smooth and memorable as the turquoise sea itself.
From First Contact: A Journey Begins on WhatsApp
Our story with Masatsugu and friends began with a simple, heartfelt inquiry: “Is it available?” The group was searching for a fast boat to Gili that could accommodate their party of four, and they wanted clarity on the options and process. We responded promptly, confirming availability and providing detailed information about our private speedboat from Teluk Nare to Gili Trawangan. Our WhatsApp chat quickly became a space for open, friendly conversation, where every question was met with patience and enthusiasm.
We shared photos of the speedboat, explained the inclusions—“we use private speadboat only for 4 person + 1 crew boat + 1 driver boat”—and reassured them about the booking process. When Masatsugu asked, “Okay we would like to make a reservation,” we knew we had earned their trust. We requested the full names and nationality of each participant, ensuring all details were correct for a smooth check-in.
Simple, Transparent Booking: How We Make It Easy
Our booking process is designed for clarity and convenience, especially for international travelers. Here’s how we guided Masatsugu and his friends through each step:
- Personalized Communication: We confirmed all details, including dates, names, and special requests, directly via WhatsApp.
- Flexible Arrangements: When the group mentioned they hadn’t finalized their hotel, we assured them, “If you need booking hotel transfer, you can confirm with us one day before departure date.”
- Easy Payment: We sent a secure payment link and confirmed receipt immediately after payment was made.
- Clear Confirmation: All booking details were summarized and reconfirmed, including departure time, pick-up location, and drop-off point.
Our guests appreciated the transparency and speed of our responses. As Masatsugu said, “Thank you! See you on 5th September.” We replied, “See you on 05 Sep miss,” already looking forward to welcoming them in person.
Adapting to Change: Flexibility and Support
Travel plans can change, and we believe in supporting our guests every step of the way. When Masatsugu reached out with concerns about possible demonstrations affecting their trip, we responded with empathy and clear information about our refund policy. Our message was simple: “We completely understand the situation and are sorry to hear that your plans may be affected. As per our policy, we are able to provide a refund of 50% in this case.”
Fortunately, the group was able to proceed as planned. When their return flight was rescheduled, they asked, “For on the way back to Lombok, is it possible to shift to 6:30 in the morning?” We quickly confirmed, “Yes, we can arrange for 6.00am also, we look forward your confirmation about the time.” Ultimately, the departure was set for 5:45am, and we updated all records accordingly. Our flexibility ensured that their transportasi to Gili Trawangan and back to Lombok fit perfectly with their travel needs.
Departure Day: Warm Welcomes and Smooth Sailing
On the day of departure, we sent a friendly reminder: “Boat departure 05.00 PM, Please check in 04.50 PM at Teluk Port Kasmir Speedboat.” We provided a Google Maps link and the captain’s contact number, ensuring our guests felt supported every step of the way. When Masatsugu messaged, “I will arrive at port 5min later due to traffic,” we reassured them, “Yes it’s okay miss.”
Our team was ready at Teluk Nare, greeting the group with smiles and helping with their four suitcases. The private speedboat awaited, gleaming in the late afternoon light, promising a swift and comfortable journey across the Lombok Strait. As the boat set off, the gentle sea breeze and panoramic views of the Gili Islands set the tone for an unforgettable adventure.
Arriving in Paradise: Gili Trawangan Awaits
The crossing from Lombok to Gili Trawangan is always magical, but for our guests, it was made even more special by the privacy and comfort of their own speedboat. Upon arrival at Gili Trawangan Port, our crew assisted with luggage and offered tips for exploring the island. We also shared information about local activities, from snorkeling to horse riding, responding to Masatsugu’s question, “Any horse riding?” with, “Yes miss, available for horse riding in Gili Trawangan.”
We believe in going the extra mile, so we offered to help take photos during their activities and provided recommendations for the best spots on the island. Our goal is always to make every moment memorable, from the first message to the final farewell.
Return Journey: Early Morning Efficiency
For the return trip, we reconfirmed all details the day before, ensuring a smooth check-in at 5:40am for the 5:45am departure. Our guests appreciated the punctuality and efficiency, allowing them to catch their flight from Lombok without stress. As always, our team was on hand to assist with any last-minute needs or questions.
Why Choose Us for Your Lombok to Gili Islands Adventure?
Our experience with Masatsugu, Masanori, Momoe, and Saki is a testament to our commitment to hospitality, flexibility, and clear communication. Here’s what sets us apart for your fast boat to Gili or tiket kapal from Lombok:
- Personalized Service: Every guest is treated like family, with attention to detail and genuine care.
- Flexible Scheduling: We adapt to your needs, whether it’s a last-minute change or a special request.
- Clear, Friendly Communication: Our WhatsApp support is always available for questions, updates, or travel tips.
- Seamless Booking: From payment to confirmation, every step is designed for your convenience.
- Local Expertise: We know the Gili Islands and Lombok inside out, and we love sharing our knowledge with you.
Ready for Your Own Gili Islands Journey?
Whether you’re planning a romantic escape, a family adventure, or a group getaway, we’re here to make your Lombok to Gili Islands transfer effortless and enjoyable. Contact us today via WhatsApp at +62 813-3766-4172 for the best private speedboat experience, and let us help you create memories that last a lifetime.
