Roxes and Michi, two friends from Australia, were staying in Senggigi and planning a trip to Gili Meno on November 22, 2024. Their journey with our private speedboat service became an experience worth sharing, showcasing how personalized care can turn a simple trip into a delightful memory.
Initial Inquiry and Seamless Booking
The story began with Roxes reaching out via WhatsApp, inquiring about transport options to Gili Meno. She and Michi wanted to leave their hotel at 10 AM and requested an 11 AM boat. Our team promptly responded, explaining the availability of private speedboats from Teluk Nare to Gili Meno, operating between 6 AM and 10 PM.
Roxanne confirmed the booking for two guests and shared their details. After providing the payment link, they requested a slight adjustment to their schedule to accommodate their hotel check-in time. We happily updated the booking to a 1 PM departure, ensuring their plans were smooth and stress-free.
Personalized Assistance and Attention to Detail
The guests appreciated our flexibility, even as we corrected small miscommunications during the conversation. They requested clarification regarding the destination, and we assured them that their trip was to Gili Meno, not Gili Trawangan, as initially stated. Our team promptly updated the details, ensuring no room for confusion.
As the trip approached, we reconfirmed the booking, sharing the meeting point location and the contact information for the captain. To make it even easier for the captain to identify the guests, we asked them to share a photo, which they promptly provided.
Accommodating Last-Minute Requests
On the day of their journey, Roxes and Michi reached out again with a last-minute request: could two friends join them on the same boat? We gladly accommodated the additional passengers, ensuring luggage limits were within capacity. This flexibility added to their positive experience and even led to a new referral for another guest they met at their hotel.
The Journey and Positive Feedback
The private speedboat departed from Teluk Nare as scheduled. Roxes and Michi arrived early, allowing them to leave ahead of time and reach Gili Meno smoothly. They shared their appreciation for the team’s assistance, mentioning how the boat crew helped with their luggage and made their journey comfortable.
After the trip, we followed up to ensure their satisfaction and encouraged them to share their experience on TripAdvisor. Though they were traveling and limiting screen time, Roxes and Michi assured us she would leave a review when she had the chance.
A Memorable Experience
Roxes and Michi’s journey with our private speedboat service reflects our commitment to personalized, responsive, and friendly service. From the first inquiry to the follow-up after the trip, every step was handled with care to ensure a seamless experience.
Their story reminds us that every detail matters when crafting memorable travel experiences. It’s not just about getting from point A to point B but about creating moments worth cherishing along the way.
