Please understand the following Frequently Asked Questions before you embark on your adventure:
Yes, we serve all areas across Lombok. If your destination is not listed, simply contact us with your desired route and we will provide a quote based on distance and location.
All rates are for private vehicles, not per person. You and your group will have the vehicle exclusively.
Our transfers are direct to your destination, but we allow brief stops for photos or quick snacks if they are along the route.
However, if you request longer stops (e.g., for a meal, shopping, or waiting at a location), an additional charge may apply to compensate for the driver’s time. Please confirm with us in advance.
Yes, child seats are available upon request. Please inform us at the time of booking so we can prepare accordingly.
Definitely. We can organize private speedboats from Teluk Nara Harbor to Gili Trawangan, Gili Meno, or Gili Air with full coordination and harbor assistance.
No worries — we monitor flight arrivals in real time and will adjust your pickup accordingly without extra charge for regular delays.
We provide well-maintained, air-conditioned vehicles including Avanza, Innova, and Hiace depending on your group size.
Yes, vehicle type determines capacity. Standard cars can accommodate up to 4 passengers with normal luggage. Please inform us if you bring large items or extra bags, so we can arrange a suitable vehicle.
For your comfort and safety:
Maximum 4 passengers if you have regular luggage (suitcases or backpacks).
Maximum 5 passengers if you only carry small bags or backpacks.
If you have large suitcases and a bigger group, we recommend booking a larger vehicle like a Hiace.
Yes, but please let us know in advance. Some items may require roof racks or a larger vehicle, and extra charges may apply depending on size and quantity.
Standard cars like Avanza or Innova can hold 2–3 medium suitcases in the trunk. If you have more than 3 large bags, please mention this during booking so we can allocate a bigger vehicle
Yes, you can let us know your preferred vehicle type — such as Avanza, Innova, or Hiace.
We will do our best to accommodate your request based on availability.
Please note that the price may vary depending on the type of vehicle you choose
While we primarily have male drivers, feel free to request — and if available, we’ll be happy to assign a female driver.
No, all our vehicles are non-smoking to maintain cleanliness and comfort for all guests
Small pets are allowed only if they are kept in a travel crate or bag. Please inform us beforehand.
Please understand the following Frequently Asked Questions before you embark on your adventure:
We offer private speedboat transfers between Lombok and the Gili Islands.
It’s faster, more flexible, and perfect for families.
No, all boats are private and not shared with others.
You can go between Lombok, Gili Trawangan, Gili Meno, and Gili Air.
It takes about 6 to 10 minutes each way.
Yes, midnight service is available by request if the weather is good.
Yes, we offer hotel pickup in Lombok—just contact us via WhatsApp.
Absolutely, let us know your plans and we’ll arrange the right transport for you.
Yes, English is available—please use WhatsApp so we can track your booking updates easily
Our team is online from 6:00 AM to 11:00 PM; outside those hours, urgent calls are welcome.
Yes, we may use them for website or social media promotions.
Just let us know and we’ll make sure not to use your photos anywhere.
Each boat ride is IDR 400.000 for up to 5 people.
No, it’s per boat, not per person.
Yes, you can bring suitcases and surfboards; surfboards may have a small extra charge.
You can bring bags freely; max 3 bags per person if 4 people, or 2 bags each if 5 people.
Yes, pets like dogs and cats are allowed but must be in a carrier.
Message us on WhatsApp at +62 813 3766 4172.
At least 24 hours before your trip.
We recommend arriving 30 to 60 minutes before departure.
Yes, just coordinate with us so we can check availability with our team.
Yes, full refund if canceled 24 hours in advance.
We will reschedule your trip at no extra cost.
You can reschedule, and we will offer the next best time based on weather conditions.
Yes, we can prepare the payment link for you.
Yes, you can pay a deposit and settle the rest before boarding
We accept credit cards, bank transfers, and cash (with prior discussion on WhatsApp).
Yes, we provide life jackets for all ages.
We don’t have baby car seats, but life jackets are available and babies usually sit with their parents.
Yes, we provide life jackets for all passengers and crew.
No, we use dry boarding for your comfort.
Yes, our boats are shaded to protect you from the sun.
Lombok Boat is dedicated to providing exclusive, private speedboat transfers between Teluk Nare, Lombok and the Gili Islands. Our mission is to offer a quick, comfortable, and enjoyable journey tailored to your needs.
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