As the sun began its gentle descent over the turquoise waters of Gili Air, our team at LombokBoat.com received a warm WhatsApp message from a family of five, all the way from the Netherlands. Their names—Marcus Jacobus Wilhelmus Henricus Edelaar, Josephina Theodora Godefrida van Tuel, Anniek Marie-Antoinette Edelaar, Mike Martinus Arnoldus Klumpers, and Eva Anne-Marie Edelaar—were as vibrant as their spirit of adventure. They were seeking a seamless, private speedboat transfer from Gili Air to Teluk Nare, with onward travel to their hotel near Lombok’s airport. Their journey was not just about moving from one island to another; it was about comfort, clarity, and the joy of travel made easy. This is the story of how we made their fast boat to Gili experience truly memorable.
From First Contact: A Family’s Journey Begins
Our story started with a simple, heartfelt message: “Hello, I found your address on Google. We are a family of 5 persons and luggage. Can you transfer us on 27 July from the harbour of Gili Air to the Swiss Belcourt Lombok (near the airport)?”
We immediately replied, “Hi Dorinie Edelaar, thank you for contacting us, yes we still available on 27 July. May I know what time you want to leave Gili Air?”
From the very first exchange, our focus was on clarity and flexibility. We discussed the best departure time to ensure they’d arrive at their hotel by 6 PM, recommending a 4:15 PM departure from Gili Air. The family appreciated our attention to detail, confirming their hotel address and sharing their luggage details: four backpacks, one suitcase, and five hand luggages. We reassured them that their comfort was our priority, offering both a regular car and a spacious Hiace for their transfer from Teluk Nare to the hotel.
Seamless Booking: Simplicity and Transparency
Our booking process is designed to be as smooth as the Lombok seas. We provided clear options for their transport, including vehicle choices and payment methods. When Josephina (Dorinie) asked, “How can we recognize the boat at the harbour in Gili and the driver?” we responded with detailed instructions and photos, ensuring there would be no confusion on the day of travel.
We also accommodated their request for online payment, making it possible to pay securely by credit card. “Yes, possible,” we replied, and within minutes, the booking was confirmed. We collected all participant names and details, double-checked the itinerary, and sent a comprehensive confirmation message. Our communication was always open, friendly, and responsive—hallmarks of our hospitality.
Booking Steps at a Glance
- Initial inquiry via WhatsApp
- Discussion of travel needs and preferences
- Clear presentation of transport options (private speedboat, regular car, Hiace)
- Collection of passenger and luggage details
- Secure online payment and instant confirmation
- Pre-departure reconfirmation and support
Travel Day: Personalized Support and Flexibility
On the morning before departure, we sent a friendly reminder: “Good Morning Marcus Jacobus Wilhelmus. We would like to reconfirm for tomorrow. Boat departure 4:15PM, please check in at least 4:10PM at Harbour Of Gili Air.”
We checked on their internet access, confirmed luggage details, and clarified that the harbor tax was not required for their speedboat crossing. When the family asked about the possibility of a pick-up directly from their hotel, we coordinated with the boat captain. Due to low tide, a direct pick-up wasn’t possible, but we explained the situation transparently and ensured the captain would be waiting at the main harbor. “That is okay, thanks,” came the reply—proof that clear communication builds trust and comfort.
Unique Details That Made a Difference
- Personalized WhatsApp updates and reminders
- Real-time coordination with the boat captain
- Flexible adjustment of departure time to 4:30 PM for optimal convenience
- Assistance with recognizing the boat and driver at the harbor
- Continuous monitoring of the journey for peace of mind
Arrival at Teluk Nare: Effortless and Enjoyable
As the family boarded their private speedboat at Gili Air Harbor, the excitement was palpable. The crossing to Teluk Nare was smooth, with the sparkling sea and gentle breeze setting the perfect tone for their onward journey. Upon arrival, our driver was ready and waiting, ensuring a swift and comfortable transfer to their hotel.
Throughout the journey, we stayed in touch, answering questions and providing reassurance. When asked, “Is the boat captain also the minivan driver or is that someone else?” we clarified, “Yes, it’s a different driver. Pak Agung will be your driver.” Every detail was managed with care, so the family could simply relax and enjoy the ride.
Feedback and Lasting Memories
After their arrival, we reached out to ensure everything had gone smoothly. The response warmed our hearts: “Thank you for your services. We were very happy with your services. Have a nice evening.”
It’s moments like these that remind us why we do what we do. Our mission is to make every fast boat to Gili, every tiket kapal from Lombok, and every transportasi to Gili Trawangan a joyful, stress-free experience. For Marcus, Josephina, Anniek, Mike, and Eva, their Lombok to Gili Islands journey was more than just a transfer—it was a memory made easy by genuine care and attention.
Why Choose LombokBoat.com for Your Gili Islands Transfer?
- Personalized Service: Every journey is tailored to your needs, from luggage to vehicle choice.
- Clear Communication: We keep you informed at every step, with friendly, responsive WhatsApp support.
- Flexible Arrangements: We adapt to your schedule and preferences, ensuring maximum convenience.
- Trusted Experience: Our team monitors your trip from start to finish, so you can travel with confidence.
- Easy Booking: Secure online payment and instant confirmation make planning effortless.
Ready for Your Own Seamless Gili Adventure?
If you’re planning a trip and want the best fast boat to Gili, tiket kapal from Lombok, or private transportasi to Gili Trawangan, let us make your journey as smooth and enjoyable as possible. Contact us anytime via WhatsApp at +62 813-3766-4172—we’re here to help you create unforgettable memories on the Lombok to Gili Islands route.
