On a bright June morning, our WhatsApp buzzed with a message from Louna, a traveler from France planning a family adventure to Gili Air. She, her partner Samuel, and their 18-month-old son Elio were seeking a seamless, private speedboat transfer from Lombok to the Gili Islands. Their request was clear: comfort, flexibility, and a touch of hospitality for a young family with a stroller, backpacks, and a suitcase in tow. This is the story of how we at LombokBoat.com made their journey smooth, memorable, and uniquely personal—showcasing the warmth and reliability that define our service for every guest seeking a fast boat to Gili.
From First Contact: A Warm Welcome on WhatsApp
Our day began with Louna’s friendly inquiry: “Hi Lombok Boat, I would like to know about the private speedboat transfer service between Lombok and the Gili Air :)” Instantly, we replied with a cheerful greeting and a simple question to clarify her travel date. Within minutes, Louna shared her plans for June 4th, specifying her family’s needs and asking about luggage and baby safety. We assured her, “Yes possible miss, we are available 24 hours. The price is IDR 400.000 per speedboat, one way. The duration is around 7-10 minutes on the sea.”
Our WhatsApp chat quickly became a space for open, helpful communication. Louna’s questions were thoughtful: “Could you please let us know where exactly the meeting point is and what time the departure would be? And do you have life jackets on board, including one suitable for a baby?” We responded transparently, explaining that our private speedboat departs from Teluk Nare Port, and that while we provide life jackets for adults and children, we currently do not have one specifically for infants. We also offered a pick-up service from her accommodation, but Louna let us know, “We have a car so we don’t need pick up thank you.”
Effortless Booking: Clarity and Flexibility
One of the hallmarks of our service is flexibility. We let Louna choose her preferred departure time, and she settled on 11:00 am. To ensure her spot, we explained our reservation policy: “Apologies, but we may not be able to hold the ticket as we prioritize customers who have made prior reservations and payments.” Louna appreciated the clarity and asked about payment options, eager to confirm her booking.
We requested the names and nationality of all participants for the manifest, and Louna promptly replied: “Colomban Louna, Alvez Samuel, Alvez Elio (baby), from France.” With her email address provided, we sent a secure payment link and kept her updated every step of the way. “Payment link has been sent to your email, look forward to having your payment soon. Please let us know if you have a problem with payment.”
Within minutes, Louna confirmed, “I just proceed for the payment, let me know if it’s well received :)” We replied, “Thank you miss, we have received your payment.” The booking was now official, and we sent a detailed confirmation with all the essential information:
- Private Speedboat: Teluk Nare to Gili Air
- Passengers: 2 Adults + 1 Baby (Colomban Louna, Alvez Samuel, Alvez Elio)
- Date: 04 June 2025
- Departure: 11:00 am (check-in by 10:50 am)
- Pick-up: Teluk Nare Port
- Drop-off: Gili Air
- Payment Status: Paid (IDR 400.000)
Pre-Departure: Reconfirmation and Support
As the travel date approached, we reached out again to reconfirm the details and provide a Google Maps link to the port. “Good Morning Colomban Louna. We would like to reconfirm for tomorrow. Boat departure 11.00am, please check in at least 10.50am at Pelabuhan Teluk Nare.” We also shared a direct contact for the boat captain, ensuring Louna felt supported and could reach us or the crew at any time.
Our goal is always to anticipate needs and offer peace of mind. We reminded Louna, “If you have trouble finding the boat captain tomorrow, please contact Mr. Kasmir. You can also send us a message, and we will be happy to assist you.” Louna’s reply was warm: “Hi, thank you for the message. Have a nice day.”
The Journey: Smooth Sailing to Gili Air
On June 4th, Louna and her family arrived at Teluk Nare Port, greeted by our friendly team. The check-in process was quick and easy, with our staff ready to help with luggage and ensure the family’s comfort. The private speedboat, reserved just for them, was waiting—clean, safe, and ready for a short, scenic ride across the turquoise waters.
We made sure the boarding was stress-free, helping with the stroller and bags. The captain welcomed them aboard, and within minutes, they were gliding toward Gili Air. The sea breeze, the gentle hum of the engine, and the excitement of a new adventure made for a memorable crossing. In just under ten minutes, the family arrived at Gili Air, refreshed and ready to explore.
Why Choose LombokBoat.com for Your Gili Islands Transfer?
Our experience with Louna’s family highlights what sets us apart:
- Personalized Service: Every guest receives attentive, friendly communication from the first WhatsApp message to arrival at the destination.
- Flexible Scheduling: Choose your own departure time—our private speedboats are available 24/7.
- Clear Information: We provide detailed instructions, transparent pricing, and honest answers to every question.
- Convenient Booking: Secure your fast boat to Gili with easy online payment and instant confirmation.
- Family-Friendly: We accommodate families with young children, strollers, and extra luggage, making the journey comfortable for all.
Travel Options: Lombok to Gili Islands
| Option | Departure Port | Destination | Duration | Price (IDR) | Notes |
|---|---|---|---|---|---|
| Private Speedboat | Teluk Nare | Gili Air | 7-10 min | 400,000 | Flexible time, direct transfer |
| Public Fast Boat | Bangsai/Bangsal | Gili Trawangan/Gili Air/Gili Meno | 20-30 min | Varies | Fixed schedule, shared boat |
Our Commitment: Making Every Journey Special
For us, every transfer is more than just a ride—it’s the start of a new adventure. We take pride in offering a service that is not only efficient but also caring and personal. Whether you’re traveling with family, friends, or solo, our team is here to ensure your journey from Lombok to the Gili Islands is as smooth and enjoyable as possible.
Ready for Your Own Seamless Gili Adventure?
If you’re planning a trip and want the easiest, most comfortable way to reach Gili Air, Gili Trawangan, or Gili Meno, let us take care of the details. Contact us via WhatsApp at +62 813-3766-4172 for fast, friendly assistance and to book your private speedboat or other transportasi to Gili Trawangan. We look forward to welcoming you aboard and making your journey unforgettable!
