“Sorry, I’m in France, I just woke up.” With this simple, honest message, Olivier Ferrante’s journey to the Gili Islands began—not with a grand plan, but with a sleepy reply across continents. What followed was a seamless, personalized travel experience, full of anticipation, small surprises, and the kind of attentive service that transforms a trip into a story worth telling.
From France to Lombok: The Start of a Seamless Adventure
Olivier and his family, traveling from France, reached out to arrange their transfer and island-hopping adventure in Lombok and the Gilis. The initial chat was warm and practical, setting the tone for a journey that would be both organized and flexible.
Hello Olivier Ferrante. Thank you for contacting Lombok Boat. Do you have transport from hotel to Teluk Nare port on 22th August?
With a few quick exchanges, the itinerary began to take shape:
- Private pick-up from their Airbnb in Lombok
- Speedboat transfers between Teluk Nare, Gili Meno, and Gili Air
- Final drop-off at Lombok Airport for their flight back to Bali
Personalized Planning: Every Detail Matters
What made this journey unique was the attention to detail and the willingness to adapt. The team ensured every step was confirmed, from pick-up times to boat departures, and even the number of backpacks the family would bring.
Our Airbnb is there: Jalan Batu Jangkih Sepi, Mangkung, Nusa Tenggara Barat 83571
Possible pick up at your accommodation, sir.
Even when plans changed, flexibility was the rule:
We ça change the last boat trip please? Because 10:30 in the airport is too early. So maybe you can take us in Gili Air at 10:00?
The team responded with options, ensuring the family could enjoy their last morning on the islands without rushing.
Island-Hopping Itinerary: A Journey Through Paradise
The confirmed itinerary was a dream for any traveler seeking the best of Lombok and the Gilis:
- 22 August: 08:00 AM pick-up from Dunia Lombok, transfer to Teluk Nare, 10:00 AM speedboat to Gili Meno
- 23 August: 11:30 AM speedboat from Gili Meno to Gili Air (adjusted for a more relaxed morning)
- 25 August: 11:00 AM speedboat from Gili Air to Teluk Nare, private transfer to Lombok Airport
Perfect! Normally yes for internet access but yesterday we had a problem in Gili Meno, no access for all of us.
Even connectivity hiccups were met with understanding and reassurance, highlighting the real-world challenges of island travel—and the importance of a responsive support team.
Transparent Pricing and Trust
One of the most valuable aspects of this experience was the open discussion about pricing and payment. Olivier expressed concerns about paying the full amount upfront, referencing stories of travelers being left stranded. The team responded with empathy and flexibility:
It’s not possible to pay 30% or maybe 50% if you want? I read too many things of guys who take your money and don’t come to pick you up…
And the rest payment can you pay cash to our driver on 22 August?
This honest exchange built trust and set the stage for a worry-free journey.
On the Road: Real-Time Support and Reassurance
As the trip unfolded, the team provided real-time updates and support, from reconfirming pick-up times to sharing the captain’s contact details. When the family was delayed by bad roads, the response was calm and accommodating:
Yes, it’s okay, no problem, captain boat will be waiting for you.
And when a last-minute change was needed for the boat departure, the answer was always, “Yes, possible.”
Memorable Moments and Emotional Highlights
Throughout the journey, small moments stood out—like the excitement of seeing the boat with the “AH” sign, or the relief of finding the captain after a phone mishap. The team’s follow-up after each leg of the trip showed genuine care:
Hi, how was your experience today? Is there anything we could improve for your next visit?
Hi! It was perfect this morning, tomorrow we will wait at the port at 11:25 to go to Gili Air 😉
These exchanges captured the emotional highs of travel: anticipation, relief, gratitude, and the joy of being cared for in a faraway place.
Why This Journey Stands Out
- Personalized, flexible service tailored to the guest’s needs
- Transparent communication and pricing
- Real-time support and problem-solving
- Emotional connection and genuine care
- Seamless coordination across multiple locations and transfers
Olivier and his family’s Lombok-Gili adventure is a testament to the power of attentive service and the magic of travel when every detail is handled with care.
Ready for Your Own Seamless Lombok-Gili Experience?
If you’re dreaming of a stress-free, personalized transfer and island-hopping adventure in Lombok and the Gilis, let us take care of every detail—so you can focus on making memories.
